I think I have blogged about this before, but bad service infuriates me! Recently I stopped by some stores to look into some purchases. My photography business has really taken a step forward and I need to make some investments.
So, what happened? I got ignored, I got rushed, I got totally not helpful responses. I went to two places. A local camera store and a national chain.
The local store had two staff and about 4 or 5 patrons. I wandered by myself for awhile and checked out some items, but I need a camera sensor cleaner and I have no idea where to start. They had one item on the shelves that said “sensor cleaner” So I picked it up and headed to the counter. When I finally got some service the gentleman made sure I knew how busy he was, and he immediately told me that the product I picked up was worthless (well, why do you have it on your shelves?) When I asked for additional information he gave me a snotty response about being swamped and then told me to Google the answer! What the heck!
He tried to check me out then, but I still wanted to learn more about other products, he brushed me off and so I walked out.
Then I drove to the national chain. I am so disappointed by their selection! The gentleman that was helping me knew NOTHING about the products I was looking at getting. Oy. I walked out again, although a little less frustrated.
Shopping online is getting easier and easier but part of me feels bad not supporting local businesses and the jobs they create. After days like this, I do NOT feel bad shopping online. Too bad for them because I might have spent a decent amount of money at their establishment and didn’t because I was so insulted.
How about you? Do you shop local? Or bargain hunt online?
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